Terms and Conditions

Refund Policy

Designutions.com ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.

In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements, or not being able to complete your design order as per the delivery policy, your complete design order amount will be refunded.

In case of any dissatisfaction with any design services provided by designutions, you can submit a refund request within five days of your initial design’s completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of the initial design’s delivery. For any Special / Combo packages, a refund will be applicable the same as it is on the single packages.

Your refund would be processed as per the chart below:

All refund requests will be fulfilled as per the following arrangement:

1. If the request for a refund is made before the Initial concept delivery, you would be eligible for a Full Refund (less 10% service & processing fee).

2. If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).

3. If the request for a refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).

4. No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concerns.

5. Please be advised that in case of no response, feedback, or correspondence from the client/customer (excluding any emergency, demise, or intimation) for 14 days, the associated project would be halted outright and the files would be retained in the archive folder. In order to re-commence the process, the client/ customer is liable to pay the re-registration of £200.

All refund requests should be communicated to the support department. designutions, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case-to-case basis. How to claim your refund?

To assure your refund request is approved, please make sure you meet the following requirements:

Also, Incase, there is a delay in the payment of the project by the client after the completion of the project, then the client will have to pay a fine in terms of an additional charge.

Claim your refund specifying your concern by contacting us via any of the following two modes:

Call Now: +44 7462218788

Click Live chat to start chatting now.

We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, your design rights would be obtained by Designutions and you would not be able to display any version of the design sent by the company. Let us also specify that:

Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.

If you have any questions or concerns about our Refund Policy, please contact us by clicking here.

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